1. Shipping Policy
1.1 International Shipping Restrictions: We currently offer international shipping to select countries. However, there are certain countries to which we are unable to ship due to legal restrictions, import/export regulations, or other limitations. We reserve the right to refuse orders for any reason.
1.2 Shipping Costs and Delivery Times: Shipping costs and delivery times for international orders may vary depending on the destination and shipping method selected during checkout. Please refer to the shipping options provided at checkout for estimated delivery times and costs.
1.3 Customs and Duties: International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are included in the purchase price or shipping costs. Please check with your local customs office for information on these potential charges before placing your order.
2.Route Package Protection
2.1 Inclusion of Route Package Protection: For added peace of mind, each purchase made through our international ecommerce platform will include a fee for Route package protection. This protection covers lost, damaged, or stolen packages during transit. The Route package protection fee is non-refundable.
3. Return and Refund Policy
3.1 Returns and Refunds: We do not accept returns or provide refunds for shipped products. All sales are considered final once the order has been dispatched from our facility.
3.2 Damaged or Incorrect Items: In the event that your order arrives damaged or if there is a mistake in the items received, please contact our customer service team via email at [email protected] within 7 days of receiving your order. We will work with you to resolve the issue promptly.
3.3 Route Package Protection Claims: If your order is protected by Route package protection and you encounter issues such as loss, damage, or theft during transit, you can file a claim directly through Route's claims portal. Route will handle the claims process and provide assistance as needed.
4. Cancellation Policy
4.1 Cancellation Requests: Once an order has been confirmed and processed the order can be cancelled before the package has shipped. In the event you've selected the incorrect product, we cannot process any changes to your order and will have to submit for cancellation to amend. Please review your order carefully before completing the checkout process to avoid any discrepancies and email [email protected] for assistance in cancelling your order.
4.2 Exceptions: We reserve the right to make exceptions to our cancellation policy in exceptional circumstances or at our discretion. If you believe there is a valid reason for cancelling your order after it has been placed, please contact our customer service team for further assistance.
5. Policy Updates
5.1 Changes to Policy: We reserve the right to update or modify this Shipping and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates or changes.
